Terms of Use

About these terms

These terms apply when you use bridgeimara.com and when you buy hours or services from Bridge Imara Services, a business name registered in Kenya ("we", "us"). By using the website or our services, you agree to them. If you have a separate written agreement with us, that agreement wins where the two differ.

Questions? Email info@bridgeimara.com.

Using our website

• You may use the website to learn about us and our services, contact us and book calls.
• Please don't misuse it: no hacking, spam, copying large parts of the site, or anything unlawful.
• Our guides and articles are general information, not professional, legal or financial advice for your situation.
• The website's text, design, logo and materials belong to us. You may share links and short quotes with credit, but please don't copy or reuse them without permission.
• We link to other websites (such as YouTube, Google and LinkedIn). We aren't responsible for their content or how they handle your data.

Our services

• We offer daily operations (online business management), systems and processes, automation, project management and virtual assistant services.
• Before we start, we agree the scope, timelines and estimated hours with you, usually in a proposal or at a kickoff meeting.
• Estimates are our best guess. If work needs more hours than expected, we'll tell you before going over.
• We work on the tasks you give us, using the access you provide. You're responsible for the accuracy of the information and instructions you give, and for final decisions in your business.

Hours, prices and payment

• Prices are in US dollars and shown on our Pricing page. We may change prices, but hours you've already bought keep the price you paid.
• You pay for hours up front, either by the hour or as a bundle.
• Each purchase of hours is good for 12 months from the date of purchase. Hours not used within 12 months expire.
• Time is tracked in our time-tracking system. Every Monday you get a report of work done, hours used and hours left.
• Payments can be made online through SureCart and PayPal, or by invoice. Invoices are due on the date shown on them, and we may pause work if a payment is late.
• Prices don't include any bank, card or transfer fees charged by your payment provider.

Refunds and unused hours

Hours are non-refundable. Unused hours are not refunded and expire 12 months after purchase. If you're unhappy with any work, tell us and we'll talk it through with you.

Our services are designed for business customers. If you're buying as a consumer, nothing in these terms affects the rights the law gives you.

Confidentiality and your data

We keep your business information confidential and only use it to do your work. Our team members are bound by confidentiality too. When the work ends, we return or delete your files and remove our access, unless you ask us to keep them. Read our Privacy Policy to see how we handle personal information.

Ownership of work

Once you've paid for the hours, the work we create for you (such as SOPs, documents, reports and automations) belongs to you. We keep ownership of our own general know-how, templates and tools, and you may use any of them that are part of your work.

Our responsibility to you

We do our work with care and skill. We're not responsible for losses we couldn't reasonably have foreseen, for problems caused by third-party tools or services, or for decisions you make in your business. Where the law allows, our total responsibility for any claim is limited to the amount you paid us for the work in question in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.

Ending our work together

You can stop working with us at any time. There are no long contracts or retainers. Hours you've bought stay valid for 12 months from purchase. We may stop working with you if these terms are seriously broken, for example if invoices go unpaid.

Law and disputes

These terms are governed by the laws of Kenya. If there's a problem, please talk to us first and we'll try to resolve it fairly. If we can't agree, the courts of Kenya will decide.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Changes don't affect hours you've already bought. Contact: Bridge Imara Services, Kenya. Email info@bridgeimara.com.